Customization

As an independent manufacturer, ZKTEK provides complete customization service to satisfied the customers' need. ZKTEK is proud of providing the the suitable products and solutions to meet our customers' needs.

ZKTEK is among the several manufacturers who provide limitless customized solutions.

Delivery

As one very important step of the value-add service, ZKTEK pay more attention to the delivery in details. ZKTEK has a very serious control of the leadtime and also very keen on providing the best shipment service to our customers.

We don't think the products are delivered only if they are used properly by our customers.


Trial products

ZKTEK provides the trial product for the kick-off projects. For the very initial stage, ZKTEK is also interest to cooperate.


Warranty

ZKTEK provides 2 year warranty.

Product lifespan

Normally, the ZKTEK product life cycle is 3 year at least on the date of selling. Anyway, you are also encouraged to confirm with us before purchase. Discontinued products may also be available for quantity deployment.

Nature of Services

In the modern finance and self-service industry, ZKTEK is playing an important role the market. ZKTEK always keep the moral of "to set the new standard of made in China products" to improve the service and support level. ZKTEK is dedicated to build a win-win cooperation with our customers.

Keep these ideas in mind, ZKTEK has developed a complete system to maintain the service and support level:

 
Pre-sales

ZKTEK provides the diversified pre-sale support for the customers. From the product selection to the parameter confirmation, ZKTEK will always be responsible for the customers' good.

ZKTEK keep the moral to help our customers find the most suitable products instead of selling as many as possible. If you have any doubt about the service when you are inquiring from us, please make a complaint to us.

Our target of the pre-sale service is: Never let one customer buy anything wrong!

Sample

ZKTEK always provide small quantity samples for the customers to verified their systems, and in most cases, the samples are charged very reasonable. ZKTEK will never try to earn some by selling the samples.

For ready model of most projects, ZKTEK's samples are priced as cheap as bulk orders.

Advantages of Service

The Challenge

New business opportunities are arosing everywhere,and you need to find the qualified suppliers to help you grow your business.

There are just too many choices in the market, but too few qualified suppliers. The communication and knowledge is a problem for the business runner in new areas(DVD rent, bicycle rent, ipad kiosk, e-white paper and telephone POS).

Our Services

By implement the most flexible and scalable production lines, we can provide various kinds of service to meet your requirements.

We provide manufacturing services in many aspects: art design, mechanic design, system development, OEM, ODM.

Results

We supported the following market segments:

• Long life industrial special purpose computer.
• Innovative kiosk solutions(book/bicycle/DVD rent, IPAD kiosks).
• Outdoor kiosk and outdoor digital signage.

Terms & Conditions of Services

1. Transfer fee: pay by the Buyer("OUR"). NOT "SHA"/"BEN". The transfer fee is not included in price quoted and it should be paid by the buyer;
2. Tax: the tax and Customs duty is not included if not specified otherwise;
3. Price term: The price quoted is on 100%T/T in advance basis. LC and Paypal will be charged additionally for handling fee;
4. Insurance: 110% value of total invoice price included for shipment;
5. Shipment fee: Local handling charge, freight and insurance
5.a. Local handling charge is exclusive in the price, and it should be paid by buyers to freight company in any case. If the buyer paid the freight to the seller
according to seller's quotation, the local handling charge is included and paid by the freight quoted;
5.b. The BALANCE of the prepaid freight and insurance will be refund for any overpaym ent or a supplemental payment for any deficiency.
6. W arranty: The warranty is 1 year on the day of production if not specified otherwise;
7. Refund: Refund is applicable if we can't fulfill this invoice/proforma invoice 2 months after the deadline of leadtime/turnaround time(not include shipping transit);
8. Returning of the components provided by buyer: Return on any occasion is applicable without a reason, but the buyer should bare all the expense and risk
related to the returning items: freight, insurance, damage Customs duty, tax and other claim. The seller should be responsible to provide all the material
which related the returning process and/or the claim that arose;
9. Cancellation of order: Order can be cancelled any time, but the cancellation of order don't entitle a right of refund of prepaid deposit/down payment;
10. Balance of account: Any balance of account should be liquidated at least once every year before 1 Jan;
11. Intellectual property: The designs which are provided or paid by the buyer will be deemed as a property of the buyer, and the seller should not disclose it
to any one for any reason without permission from buyer in written(fax and scanned material provided by buyer should be regarded as written);
12. Privacy: Any information provided(design, project information, client name and information and other related information) by the buyers which is the
secrete information stipulated in our NDA(provided on our website) should be kept secrete as NDA stipulated;
13. Arbitration and Place of effectiveness:
13.a. The General W arranty Policy is solely administrated by the laws and administrative rules of the People’s Republic of China and its local government
Shenzhen municipal local court.
13.b. Any arbitration will only be available from the local Shenzhen municipal People’s Count and the arbitration will be final and should be binding for both
parties once declared by the Shenzhen municipal People’s Count.