2016 ZKTEK General ENDUSER's RMA/Warranty Policy V7-160218 is the guideline of our standard services relating to the aftersales services including the OEM/ODM, branded and third party authorization.

Terms & Conditions of Services including the transfer fee, tax, price term, insurance, shipment fee, handling charges, privacy and arbitration of course which is related to the transaction of our services.

RMA stands for Return Material Authorization. RMA functionality allows user to authorize return of goods delivered against a sales order. RMA also authorizes returns for replacement, as well as returns with or without credit. Returns from a customer occur for a variety of reasons including damage, shipment error, or sampling.